在AI时代蓬勃发展，企业需要智能体经理

To Thrive in the AI Era, Companies Need Agent Managers by SURAJ SRINIVASAN and VIVIENNE WEI ZACH STAUBER’S DAY begins before the first customer-support ticket even lands in the queue. As a support agent manager at Salesforce, a global company that provides businesses with customer relationship management platforms, Stauber manages a fleet of generative AI support agents across support, sales, and marketing on a platform the company calls Agentforce. Stauber describes his routine this way: “Data, data, data. I start and end my day in dashboards, scorecards, and agent observability monitoring.” …