要让AI代理规模化，请把它们当作团队成员

To Scale AI Agents Successfully, Think of Them as Team Members by RAHUL TELANG, MUHAMMAD ZIA HYDARI, and RAJA IQBAL PICTURE A FAMILIAR scene: A vendor demonstrates a new generative AI agent to your leadership team. It’s impressive. The agent triages support tickets, updates customer records, and drafts a proposal and routes it for approval. The demo is seamless. Afterward, someone asks, “How soon can we deploy this across the enterprise?” That question reflects assumptions that have guided enterprise software adoption in the software-as-a-service era: first, that most tools can be provisioned, configured, and scaled with relatively little customization, and second, that if the integration works and employees adopt the product, deployment is largely an implementation project. …