UPS面临更多竞争，其应对计划能否奏效尚不明朗

Tucked away in an Atlanta suburb amid seemingly endless industrial sprawl sits an unmarked two-story building that people at UPS call the innovation lab. It’s hushed inside one morning in September as nearly two dozen workers await their chief executive officer, Carol Tomé. Tomé arrives—smiling, full of energy and recogniz- able by her trademark pixie cut and cat-eye glasses. She greets a Bloomberg Businessweek reporter for a tour, starting in the reception area where there’s a minimuseum chronicling UPS’s 118-year history. The guide, an engineer, points to a timeline on the wall and highlights some early technology: a con- veyor belt, cargo planes and a barcoding system. “Innovation’s in our DNA,” Tomé says. …