研究发现AI聊天机器人在日常情感支持方面可与人类媲美

A disappointing day at work, an argument at home or the sight of a shared kitchen left in chaos can create the familiar need to tell someone what happened. New research suggests that a chatbot may respond to those ordinary moments with support that feels as useful as a message written by another person. Researchers from the University of Manchester and Durham University found that leading AI models matched human responses in some emotional situations and performed better in others. The advantage was clearest when people felt anger or fear, while responses to sadness were judged similarly effective regardless of whether they came from a model or a person. The finding is narrower than the idea of an AI therapist. …