苹果扩展AI支持助手，新增设备诊断与智能帮助工具

Apple is quietly deepening its use of artificial intelligence in customer support, rolling out new features to the AI-powered assistant inside the Apple Support app. The update, first reported by MacRumors, signals a broader shift in how Apple plans to handle technical help at scale, using automation not only to answer questions, but to diagnose device issues and guide users toward faster resolutions. The company has been testing the AI Support Assistant with a limited group of users, but recent updates show that the system is becoming more capable and central to Apple’s long-term support strategy. …