AI能帮我解决这个问题吗？

This month, we cover an interesting question from our avid reader Priya. Priya’s dilemma highlights a very real and timely challenge many retail managers face: when AI tools like chatbots mess up and deliver incorrect information, who takes responsibility? As AI becomes more common in customer service, worries about liability, trust, and maintaining human control are coming to the forefront. The Human Side Managing a retail store often means being the trustworthy face customers rely on. Introducing AI chatbots to answer questions is meant to lighten your load—but when those bots give wrong information, it can feel like your authority and credibility are at stake. …