企业AI的下一个前沿：代理式对话智能

Every day, organizations handle millions of calls, chats, and service requests—rich, unstructured conversations that hold untapped operational value and growth potential. The next wave of enterprise AI is emerging not from single, monolithic models, but from coordinated systems of agentic AI agents—specialized, purpose-driven components that will work together behind the scenes to interpret conversations and take real-time action. Multi-agent architectures will mark a significant shift in how businesses can turn customer conversations into revenue-generating results. Instead of just predicting, classifying, or summarizing, agentic conversation intelligence can put insights into action through coordinated execution. …